From: Gary McCloskey (gary_mccloskey at domain hotmail.com)
Date: Mon 08 Jul 2002 - 12:17:44 IST
Hi all,
am working with a european company, looking at outsourcing its e-mail
operations. We're investingating costs / benefits at the moment, and I'm
looking for suggestions, stories, and any hard experience.
SitRep:
Company has several offices around Europe. IT servvices provided by each
country - i.e. its not centralised. They're all responsible for their own
internet access, email servers, firewalling, virus scanning etc. The offices
share a WAN.
Email is currently provided by Exchange in each office, with Outlook 2000
desktop clients. Intra office email is handled by an Exchange exchange
server.
They're deploying a new VPN WAN. It is likely that the offices will be
connected to co-lo facilities, which are in turn connected to the new VPN
WAN.
Basically they're looking to centralise the intenret access, email servers
and firewalling. The likliest place to put it all is in the co-lo
facilities.
Question 1: Who (what companies) can manage the email / firewall / virus
scanners? 'Manage' means the OS / applications / maintenance, patching,
troubleshooting. It does not include user account management (create/
rename/ delete, mailbox sizes).
Question 2: What are the hidden costs in the current system, migration, and
an out-sourced service?
Identified current costs include:
* Hardware / Software Licence
* Hardware Maintenance contract / software maintenance contract
* IT Staff
* WAN connectivity
* Internet connectivity
* Productivity (lost due to outages / inavailabilty)
* Training
* Share of desktop platform
Regards,
Gary
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