From: Dermot Beirne (Dermot.Beirne at domain exel.com)
Date: Wed 17 Jul 2002 - 15:39:10 IST
I have a work issue and a theory as to a solution, but am having difficulty
Our systems support team are constantly being pulled from task to task at
very little notice. Everyone thinks that their problem is worse than the
next person, etc, etc. Anyway, instead of us acting as the go-between for
various users trying to book our time over someone else, I would like for
the users to prioritise the tasks between themselves and we just respond to
the next task on the list.
I would like to find out if it's possible to provide a web based interface
with a list of tasks for the system team. This interface would show what
each task is, who requested it, it logged time and response time, etc.
Then, if UserA had a task in the list, and UserB wanted his/her task done
first, UserB could simply click on the task(s) ahead of them in the list
and get contact details of the people who logged calls ahead of them (e.g
User A), and negotiate among themselves to reprioritise the tasks.
The task would then reshuffle on our list to reflect the change and we'd
have had no involvement in this.
This may seem strange to some of you, and you probably think that we should
be able to manage our own schedules properly and avoid this conflict, and
that users would never use or accept such a system, however, it's just a
theory that I'd like to have a look at.
I've looked at various online calender and time management open source
solutions on google and cannot pin point anything that meets my
Have any of you come across an Open Source project which you feel may be
worth my while looking into?
Thanks in advance,
Dermot.Important Email Information
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