From: Liam Bedford (lbedford at domain netnoteinc.com)
Date: Wed 17 Jul 2002 - 15:46:21 IST
On Wed, 17 Jul 2002 15:34:20 +0100
Dermot Beirne claiming to think:
> I have a work issue and a theory as to a solution, but am having difficulty
> finding it!
> The problem:
> Our systems support team are constantly being pulled from task to task at
> very little notice. Everyone thinks that their problem is worse than the
> next person, etc, etc. Anyway, instead of us acting as the go-between for
> various users trying to book our time over someone else, I would like for
> the users to prioritise the tasks between themselves and we just respond to
> the next task on the list.
have a look at Request Tracker
it's based off the old rep stuff, and it's quite nice.
can't remember the URL though (I'm sure freshmeat has something).
-- dBP dBBBBb | If you're looking at me to be an accountant dBP | Then you will look but you will never see dBP dBBBK' | If you're looking at me to start having babies dBP dB' db | Then you can wish because I'm not here to fool around dBBBBP dBBBBP' | Belle & Sebastian (Family Tree)
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