From: Apan (apa at domain unx.nu)
Date: Wed 17 Jul 2002 - 15:52:36 IST
On Wed, 2002-07-17 at 15:34, Dermot Beirne wrote:
> I would like to find out if it's possible to provide a web based interface
> with a list of tasks for the system team. This interface would show what
> each task is, who requested it, it logged time and response time, etc.
> Then, if UserA had a task in the list, and UserB wanted his/her task done
> first, UserB could simply click on the task(s) ahead of them in the list
> and get contact details of the people who logged calls ahead of them (e.g
> User A), and negotiate among themselves to reprioritise the tasks.
>
Have a look at http://otrs.org/ and try out their online demo.
Its a very nice ticketing system. Might now have all you need but alot
of them anyway.
M
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